Terms of Service
Overview:
Our mission is to provide quality custom products decorated with our dye sublimation technology, constructed by our sewing department, or otherwise distributed by us for the use or resale by our clients. This requires the efficient control of a series of chemical reactions and craftsmanship at every step. Our raw materials are subject to variations beyond our control which may damage product or result in delays in our production process. We do our best to meet every customer’s quality and deadline expectations but we ask that each customer be aware that we cannot be held responsible for delays caused by defects or contaminants sent to us. In order to better serve you, we require that each customer acknowledge and agree to our terms and conditions before conducting business with us.
1. Order Submission. You are required to submit orders in writing in the format of your choosing so long as the following conditions are met:
a. Each product being ordered must be identified by its SKU or full product name, including any color and/or product detail that uniquely identifies it.
b. Desired turnaround time must be specified through confirming the date and time at which a product shipment must arrive and the zip code it is arriving to.
c. Alterations to an orders in-hand-by date may result in increased shipping charges that Ink Strategies will not be responsible for.
d. Any order required in-hand in less than 14 days is considered a rush order and may be subject to rush fees as well as higher than anticipated shipping charges for both inbound raw materials and outbound finished product. Ink Strategies will not be responsible for these costs and reserves the right to bill them to customers. Any rush order is required to be paid for at time of invoice approval, regardless of credit terms.
2. Art Submission
a. Art must be sent to us in one of the four following ways. We are not responsible for any issues caused by corrupted files if they are not sent in these ways:
i. Art saved in a compressed folder and sent through a premium file sharing service or attached to an email.
ii. Art uploaded to Google Drive
iii. Transferred to a physical harddrive or file storing device and mailed to us.
iv. As a last resort, art uploaded to a shared dropbox folder.
b. You must meet the following criteria when you submit art:
i. Each different design must be given its own numeric SKU number and include the name or initials of your company, IE CompanyX_1001 and be saved in a folder by that same name.
ii. Each file within said folder must have the same name/SKU and be followed by a designation of that file’s purpose. If it is a depiction of the product’s intended finished appearance, it must be followed by “_Mockup.” If the file is intended to be placed in a certain place on the product, it must be designated in that file’s name.
c. File Requirements: Ink Strategies will not be responsible for any print defect resulting from a file failing to meet the following specifications:
i. At least 300 DPI/PPI (Dots Per Inch/Pixels Per Inch)
ii. Saved to the exact physical file size you expect to have the art printed on the finished product.
iii. Saved as JPEG.
iv. JPEG accompanied by an editable PDF if we are expected to make future edits.
d. Artwork sent with a proof and saved print files are considered a de facto proof approval. While we work hard to make sure each print file is truly ready to be converted to a dye transfer, we cannot be responsible for catching and fixing typographical or otherwise physically noticeable errors in our customer’s artwork. If we must stop production due to an art error sent to us, we are entitled to charge the full price of the scrap.
e. Artwork sent to us in “raw” format, or otherwise not sized, scaled, edited, or print-ready, will not be accepted. When we edit or resave your art, we incur a liability in causing an unintentional or unavoidable defective change in your art. For this reason, we do not accept raw art.
3. Service Expectations
a. Order Completion Time: The turnaround time on your order begins when your payment obligations have been met and we have received all information required to complete your order, including but not limited to artwork, proof approval, shipping information, and product information. Our standard turnaround times will vary for the different services and products that we provide, please coordinate your desired receipt date with your sales representative.
b. Changes to your order after it has been placed, may result in production delays. If your changes require re-work, you may be billed for work that has already been done before changes were made. We are not responsible for meeting the originally stated deadline if changes are made to your order.
c. While we do our best to service the demands of all of our customers, we reserve the right to refuse service to anyone or any company at any time.
d. We are not responsible for damage to goods caused by a third party shipping provider or the complete loss of goods due to the same.
e. Any and all returns or service grievances must be submitted within 15 days of order receipt and must be submitted in writing. You may be required to submit physical or graphic proof of the defect.
f. In order to receive a refund, you must ship at least 98% of your order back to us, the shipping cost of which will be covered by Ink Strategies. Your company gives Ink Strategies permission to recycle or donate any and all damaged product that is shipped back to us under these circumstances.
g. Late Orders: While we work hard to meet all of the deadlines of our clients, our process is subject to many variables out of our control. You as a customer are responsible to pay for orders regardless of whether or not you were able to receive it in the time frame that you desired.
h. Sublimated products are made using heat and pressure and in some circumstances fabrics will show evidence of having been ironed and/or pressurized. We take great care in our production and consistently exceed industry standards for sublimated product in this regard.
i. We do not share or sell any of our customers personal information. All information provided to Ink Strategies is strictly confidential.
4. Payment
a. Payment terms. All customers are required to pay upfront at time of invoice approval, unless they have received credit approval from Ink Strategies. In order to acquire credit approval, you must communicate the following information: Bank reference and 2 Trade references and be approved by management for a payment term specified in days.
b. We are not required to approve your company for credit terms.
c. Payment may be made by bank transfer or check. Credit cards are accepted but will incur a 2% fee.
d. All payments are due at time of invoice approval or, if granted payment terms, exactly the term length from the invoice date. We are not required to ship your product if payment status on any invoice is delinquent. We will not be responsible for delays caused by this.
e. Returned checks will incur a $45 NSF return fee.
f. Payments via Paypal are not accepted without special permission.
g. In the event of late or delinquent payments, checks are required to be mailed using a premium mail service that provides a tracking number and this tracking number may be requested by a Ink Strategies representative at any time.
h. Your company or the company you represent are legally obligated to pay any invoices according to your payment terms so long as the product was received by your company and no evidence of defects are submitted or communicated within 15 days.